Terms and conditions | Myriad Studios

These terms apply when you book a room at Myriad Studios LDN, 3K-3L, Berol House, 25 Ashley Road, London N17 9LJ. Booking a session means you accept them.

Booking and payment

Sessions are booked through your account on this website. Bookings are paid in full at the time of booking. We do not take deposits.

The booking page shows the payment options currently available. Stripe offers cards and eligible payment methods such as Klarna; PayPal is offered separately when available. A payment awaiting processing does not count as a confirmed booking. Check the status in your account after checkout.

Room hire starts at £80 an hour. Room 1 costs £100 an hour when four people are attending, because the set has to be rearranged to seat everyone. The price for your session is shown in full before you pay, and once a booking is made that price does not change, even if our rates do.

Tell us how many people are coming when you book. The room is prepared for that number, and turning up with more may mean we cannot seat or film everyone.

Cancelling a session

You can cancel an upcoming session yourself, at any time, from your account. What you get back depends on how much notice you give.

48 hours or more before the session starts: we refund 50 per cent of the fee and retain the rest.
Less than 48 hours before the session starts: the full fee is retained and nothing is refunded.

As an example, on a £160 booking, cancelling three days ahead returns £80 to you. Cancelling the morning of the session returns nothing.

We hold the room, the set and the equipment for you from the moment you book, and a session cancelled at short notice is very unlikely to be filled. That is what these terms reflect.

The studio issues refunds to your original payment method. Cancelling records the refund due for the studio to process; it does not send the refund automatically. Your payment provider determines when it reaches you.

For a repeating booking, cancelling one date cancels only that date. The same notice rules apply to each session separately.

Rescheduling a session

You can change the date and start time of an upcoming confirmed booking or booking request from your account, with at least 24 hours notice. Choose an available time at least 24 hours ahead, subject to our opening hours and booking window. The room and layout, session duration, party size, services, extras and agreed price stay the same. A booking request still needs studio approval after it is moved.

Moving a session later does not extend its rescheduling or cancellation refund deadline. Notice is measured from the earliest start time you have booked for that session. For a regular booking, a move affects only the selected date. Contact the studio for changes you cannot make online.

If we cancel

If we have to cancel your session, for equipment failure, loss of access to the building or anything else on our side, you receive a full refund, or another session at a time that suits you. We will always contact you directly rather than leave you to find out.

Production bundles and extras

Editing and anything else we produce after your session is delivered as a first draft within four working days of the session, unless we agree otherwise in writing. Working days are Monday to Friday excluding bank holidays in England and Wales, and the count starts at the end of the day your session finishes. Files we only have to hand over, with no editing in them, are sent within 48 hours of the session.

One rounds of revisions are included. We aim to return a revised draft within three working days of receiving your notes. While we are waiting for your feedback the delivery clock is paused. Further revisions are charged at the hourly rate for your editing option.

24-hour delivery is an optional extra at £30 a session, which you can select when you book. Where it applies, your first draft is delivered within 24 hours of the session.

Some extras are priced on request. Where that is the case it is stated at the time of booking, the extra is not included in the total you pay, and we confirm the cost with you before any work starts.

Filming on location, interviews and event coverage are quoted per job and arranged with the studio rather than booked online. Those quotes carry their own delivery times, agreed in writing with the price.

Your files

We keep your finished files available for 21 days from the day we send them, and we will email you two weeks and one week before the link expires to remind you. After 21 days the download link expires and the files are deleted. They cannot be recovered and the link cannot be reactivated, so please download and back up everything before then. If you need longer, ask us before the link expires.

This applies to files we send you by download link. Where we copy your files onto a drive you bring to the studio, you leave with them and nothing expires.

Promotional codes

Promotional codes are issued by the studio and tied to your account. They cannot be transferred, sold or shared, and they have no cash value. Unless we say otherwise, one code applies to one booking, and a code can be used once per account.

A code may carry a minimum spend, a limited number of uses or an expiry date. We may withdraw a code at any time, though doing so never changes a booking already made with it. If a booking made with a code is cancelled in full, the code becomes available to you again.

Using the studio

Your session includes the time you booked. Please arrive ready to start, and note that the room is prepared between sessions, so time cannot be added at the end without another booking.

Please treat the sets and equipment with care. You are responsible for damage caused by you or your guests beyond normal use. Do not bring anything into the building that would be unsafe or unlawful.

You own the recordings made in your session. We may ask separately if we would like to use footage or stills of the studio for our own promotion, and you are free to say no.